Question 1

What's in the pen?

Accepted Answer

The research peptide, already dissolved and sealed in, so there's nothing to mix before lab use.

Question 2

Is every batch tested?

Accepted Answer

Yes, twice — HPLC for purity and mass spectrometry for identity — before it goes on sale. Results are on our COAs page.

Question 3

Where should I keep my pens?

Accepted Answer

In the fridge at 2–8°C, out of the light, and never in the freezer. If a product needs something different, its page says so.

Question 4

Can you tell me how much to use?

Accepted Answer

No. Our products are for lab research only, so we don't give dosing or usage advice.

Question 5

Will anyone know what's in the parcel?

Accepted Answer

No. It's sent in plain packaging with nothing about the contents on the outside, with tracking from the UK.

Question 6

What are research peptides?

Accepted Answer

Research peptides are short chains of amino acids that are studied for scientific research purposes. They are intended for laboratory research use only and are not for human or veterinary consumption.

Question 7

How are your products tested?

Accepted Answer

Product identity and minimum purity are confirmed by our internal HPLC and MS testing, and in-house Certificates of Analysis (CoAs) are available to download. We do not routinely commission third-party testing.

Question 8

Where do you source your peptides?

Accepted Answer

We work only with reputable, vetted manufacturers who follow strict quality control processes to ensure consistency and purity.

Question 9

How are the products shipped?

Accepted Answer

All orders are shipped in plain, discreet, unbranded packaging with reliable tracking to protect your privacy.

Question 10

Do you provide a Certificate of Analysis (CoA)?

Accepted Answer

Yes. In-house CoAs are available to download from our website. They are not batch-specific and confirm product identity and minimum purity based on our internal HPLC and MS testing.

CoAs typically include:
• Peptide identity, molecular formula and molecular weight
• HPLC purity (typically ≥98%)
• MS or LC-MS identity confirmation
• Product appearance
• Batch/lot reference

If you require batch-specific verification, we recommend arranging independent testing.

If you cannot find the CoA you require on our website, please contact us.

Question 11

What payment methods do you accept?

Accepted Answer

We accept major credit and debit cards and secure alternative payment methods at checkout.

Question 12

How long does shipping take?

Accepted Answer

Orders are dispatched from the UK and typically arrive within 3–5 business days.

Question 13

Can I return a product?

Accepted Answer

Due to the nature of research compounds, returns are handled case by case. Please contact our team for assistance.

Question 14

Do you ship internationally?

Accepted Answer

International shipping may be available depending on the destination. Please contact us prior to placing an order, and we can advise on availability and shipping options for your location.

Question 15

How can I contact customer support?

Accepted Answer

You can reach our team via the Contact page or by email — we're always happy to help.

Question 16

What forms are your peptides available in?

Accepted Answer

Most products are available as lyophilized powder; select items are also available in liquid form.

Question 17

What is the purity of your products?

Accepted Answer

Our CoAs confirm HPLC purity of typically ≥98%, based on our internal HPLC and MS testing.

Question 18

Are your pen devices reusable?

Accepted Answer

Our pen devices are designed for reliable, precise dosing. Refer to each product page for specific details.

Question 19

Do you offer product bundles?

Accepted Answer

Yes, we offer research bundles that combine popular products and accessories at a value price.

Question 20

How do I place an order?

Accepted Answer

Browse the shop, add products to your cart, and complete our secure checkout.

Question 21

Can I modify my order after placing it?

Accepted Answer

Contact us as soon as possible — we'll help if the order hasn't shipped yet.

Question 22

Do you offer bulk or wholesale pricing?

Accepted Answer

Yes, please contact our team for bulk and wholesale inquiries.

Question 23

How is my order packaged?

Accepted Answer

Orders ship in plain, unbranded, discreet packaging to protect your privacy.

Question 24

Do you provide tracking?

Accepted Answer

Yes, tracking is provided for all orders once they have shipped.

Question 25

Which countries do you ship to?

Accepted Answer

We are UK-based and dispatch from the UK. The countries we deliver to are shown at checkout.

Question 26

How are products tested?

Accepted Answer

Identity and minimum purity are confirmed by our internal HPLC and MS testing, supported by HPLC and LC-MS data from our long-term synthesis partner.

Question 27

What testing methods are used?

Accepted Answer

HPLC for purity, and MS or LC-MS for identity confirmation.

Question 28

What does 'Research Use Only' mean?

Accepted Answer

Our products are intended solely for laboratory research and are not for human or veterinary use.

Question 29

How do I find a COA?

Accepted Answer

Visit our COAs page and search by product name.

Question 30

Do you provide third-party HPLC reports or raw analytical data?

Accepted Answer

No. Our peptides are produced by our long-term synthesis partner, who provides HPLC and LC-MS analytical data for our internal quality records. Raw reports are not published as they may contain proprietary information and software-specific data.

Researchers requiring independent or batch-specific verification are encouraged to arrange their own testing with a laboratory of their choice. This provides independent confirmation appropriate to their individual research requirements.

We do not routinely commission third-party testing, as laboratory accreditation, analytical methods and traceability can vary between providers.

Question 31

What information is on a COA?

Accepted Answer

CoAs typically include peptide identity, molecular formula and weight, HPLC purity, MS or LC-MS identity confirmation, product appearance, and a batch/lot reference.

Question 32

Are CoAs batch-specific?

Accepted Answer

No. Our in-house CoAs are not batch-specific. If you require batch-specific verification, we recommend arranging independent testing.

Question 33

What is your return policy?

Accepted Answer

Returns are handled case by case due to the nature of research compounds. Contact us for help.

Question 34

How do refunds work?

Accepted Answer

Approved refunds are processed back to your original payment method.

Question 35

What if my order arrives damaged?

Accepted Answer

Contact us with details and photos and we'll make it right.

Question 36

Do I need an account to order?

Accepted Answer

You can check out as a guest, but an account lets you track orders and reorder easily.

Question 37

How do I reset my password?

Accepted Answer

Use the 'Forgot password' link on the login page to reset it.

Question 38

How can I view my order history?

Accepted Answer

Log in to your account to view your order history and tracking.

Your questions,
answered simply

Our Top Questions

Have a question about our research peptides?

Your questions,answered simply

Our Top Questions

Have a question about our research peptides?

Your questions,
answered simply